SmarterMSP

Designed to Monitor, Maintain and Manage

Designed to fit your critical infrastructure and application requirements. We have proven expertise to maintain your software needs as part of your team. This ensures you benefit from a managed view of your systems and frees up valuable time to focus on forward-thinking projects.

We remotely manage your IT infrastructure and systems, on a proactive basis and under flexible subscription models for your response needs. We will be able to configure, maintain, update, modify, monitor, report and set-up alert your operating system or applications.

When you use SmarterMSP you can rest assured that specialised people that will keep an eye on ensuring that everything is always updated and on. You can reallocate your precious resources to innovate and focus on your core business needs.

Monitored

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Serviced

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Maintained

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Maintained +

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Managed

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Managed +

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Read more about each service:

Place your operating system or application on our Monitor retainer for you to identify problems before they occur, get notifications when issues arise and provide trend analysis.

This reporting service will provide you with all monitored elements in the form of trending graphs, including all, resolved, open and SLA breach issues. Updates available or applied, the uptime of your system or application, heatmaps of system problem areas, vendor updates and services details.

Our Maintenance monthly services include checking of logs and error reports.

Subscriptions to software updates may be applied in two ways. On-demand Updates can include vendor-supplied updates and subscriptions. Manage updates where systems update on a phased-in according to your needs.

We have experts available for break-fix support on existing environments and general troubleshooting telephonically, email or remote response or an on-site resource.

Day to day administration includes adding, removing or updating user account information, resetting of passwords and user and group accounts, managing file systems and permission management.

Service Level

Complete support

Gold Retainer

24x7 availability​

Direct consultant access

2 hours to remote response

Premium support

Silver Retainer

12x7 availability (08:00 – 20:00)​

Direct consultant access

2 hours to remote response

Regular support

Bronze Retainer

Office hours availability (08:00 – 17:00)​

Direct consultant access

4 hours to remote response

Get in touch

    Time constraints and business pressures can mean that maintenance is the last resort. Our skilled consultants are at your service. Our monthly retainer service offering gives you a choice of six service levels bundled with a Service Level Agreement. Obsidian Maintain allows for unique customisation around your server requirements with six service levels.

    System Retainers

    For any infrastructure service that you would like monitored, with or without support.
    // maintain / assist

    Time Retainers

    Call assist is not just the IT guy. You can buy our expertise based on your business needs as an extension of your current IT structure.
    // maintain / assist

    Availability Retainer

    What you want is someone on-site. We rotate resources for dependable, relevant and consistent service delivery. Let us scope your environment, understand what your needs are, and take the load off your mind.

    // maintain / assist

    Designed by Obsidian Systems

    We are passionate about building communities and generating interactive dialogue both technically and strategically with our #SmarterCommunities.

    Want to learn more?
    Community Opportunities
     

    If you would like to be a part of the team and contribute to changing the landscape of IT in South Africa contact our Marketing Team.

    Grow our family
    Marketing Opportunities
     

    We are growing our knowledge base to assist you and ensure that you are ahead of the pack and are able to turn your challenges into solutions.

    Best Practices
    Understanding Trends